Technical Skill Assessment

Experience with Installing Backup Software

Familiarity with Different Backup Storage Solutions (e.g., Local Disk, Network Attached Storage, Cloud Storage)

Knowledge of Initial Setup and Configuration for Backup Software

Experience Configuring Backup Jobs and Schedules (e.g., Full, Incremental, Differential)

Ability to Set Up Backup Policies and Retention Rules

Experience with Configuring Offsite and Cloud Backups

Familiarity with Configuring Notifications and Alerts for Backup Jobs

Experience with Configuring Backup for Virtual Environments (e.g., VMware, Hyper-V)

Familiarity with Setting Up Backup for Databases and Applications (e.g., SQL Server, Exchange)

Monitoring and Managing Backup Jobs and Storage Utilization

Knowledge of Performing Regular Backup Audits and Validations

Ability to Troubleshoot and Resolve Backup Failures and Errors

Experience with Restoring Data from Backups (e.g., File-Level, Full System Restores)

Familiarity with Testing Backup and Recovery Procedures Regularly

Knowledge of Managing Backup Retention and Archiving Policies

How Confident Are You in Restoring Data from a Backup After a System Failure?

How Confident Are You in Diagnosing and Resolving Backup Performance Issues?

How Comfortable Are You in Testing and Validating Disaster Recovery Plans?

Software: Crashplan

Software: Cibec

Software: Microdium Cloud Backup

Software: Veeam

Software: HyperBackup

Software: Active Backup for Business

Software: Windows Backup

Software: Altaro

Installing Outlook Email Client on Different Operating Systems (e.g., Windows, macOS)

Familiarity with Different Installation Methods (e.g., Standalone Install, Office 365, Microsoft Store)

Installing Outlook Add-Ins or Plugins (e.g., CRM, Calendar Integration)

Configuring Outlook with Different Email Protocols (e.g., IMAP, POP3, Exchange)

Ability to Set Up and Manage Email Accounts in Outlook (e.g., Adding Multiple Accounts, Aliases)

Configuring Outlook with Microsoft 365 Services

Setting Up and Managing Calendar, Contacts, and Tasks in Outlook

Configuring Outlook Rules, Filters, and Automation

Configuring Outlook to Work with Shared Mailboxes, Public Folders, or Group Mailboxes

Configuring Sync Settings for Offline Use (e.g., Cached Exchange Mode)

Setting Up Email Signatures and Email Templates in Outlook

Troubleshooting Common Outlook Issues (e.g., Slow Performance, Emails Not Syncing)

Perform Regular Maintenance (e.g., Clearing Cache, Archiving Emails, Compacting PST Files)

Backup and Restore Methods for Outlook Data (e.g., PST/OST Files, Email Archives)

Managing Outlook Data Files (e.g., PST, OST Files, Storage Limits)

Ability to Monitor and Resolve Outlook Synchronization Issues

Managing Outlook Profiles and Creating New Profiles When Needed

Experience with Installing Application Software

- Comodo Xcitium Endpoint Security

- Microsoft Office

- Acrobat Reader

- Java Runtime

- Compressed Software

- Accounting Software (UBS, SQL Accounting, AutoCount, QNE, Sage, MYOB)

Familiarity with Different Installation Methods (e.g., Executables, MSI, Web-Based Installers)

Application Licensing and Activation Processes

Integrating Applications with Other Systems (e.g., Email Servers, Accounting Software)

Ability to Configure Applications for Multiple Users and Devices in a Networked Environment

Backing Up and Restoring Application Data (e.g., Databases, User Files)

Experience with Licensing and Subscription Renewal Processes for Paid Applications

Creating and managing virtual machines (instances) on EC2

Configuring access controls and versioning for S3 bucket

Deploying and managing relational databases on RDS

Configuring backups, snapshots, and Multi-AZ deployments

Developing and deploying serverless functions with AWS Lambda

Configuring and managing virtual networks in AWS VPC

Managing and Configuring domain names and DNS with Route 53

Configuring auto-scaling and load balancing

Utilizing CloudWatch for logging, monitoring, and metrics

Deploying and managing containerized applications with ECS

Using the AWS Command Line Interface (CLI) for automation

Developing applications using AWS SDKs

Configuring and using AWS WAF and AWS Shield for protection

Analyzing billing reports and implementing cost-saving measures

Using AWS services for machine learning and artificial intelligence

Deploying and managing resources using Azure Resource Manager (ARM)

Creating and managing resource groups

Creating and configuring Azure VMs

Implementing availability sets and availability zones

Configuring and managing Azure Blob Storage, Azure Files, and Azure Queues

Configuring and managing virtual networks

Implementing Azure Load Balancer and Application Gateway

Setting up VPNs and Azure ExpressRoute for network connectivity

Implementing and managing Azure AD users, groups, and roles

Creating and managing Azure SQL databases

Implementing Azure SQL Database security and backups

Deploying and managing web applications using Azure App Service

Configuring auto-scaling and load balancing for web apps

Developing serverless applications with Azure Functions

Using Azure DevOps for source code management, build, and release pipelines

Implementing Azure Monitor for logging and monitoring

Implementing and configuring Azure Security Center

Configuring and managing Kubernetes clusters

Implementing services such as Computer Vision, Speech, and Text Analytics

Implementing Azure Policy for governance

Managing and optimizing costs in Azure

Configuring and managing virtual networks in Google Cloud

Creating and managing virtual machines (VMs) on Google Compute Engine

Configuring custom VM instances and machine types

Configuring scaling options and versioning

Deploying and managing containerized applications on GKE

Configuring and managing Kubernetes clusters

Configuring access controls and permissions

Running queries and analyzing large datasets with BigQuery

Deploying and managing relational databases on Cloud SQ

Configuring backups and replication

Setting up and managing NoSQL databases with Cloud Firestore

Configuring and managing message queues with Cloud Pub/Sub

Developing and deploying serverless functions with Cloud Functions

Configuring fine-grained access controls

Setting up alerts and dashboards

Implementing services such as AI Platform, Vision AI, and Natural Language Processing

Managing and optimizing costs in GCP

Setting up Microsoft 365 accounts and tenants

Creating and managing user accounts

Assigning licenses and permissions

Using and configuring Microsoft Outlook

Managing emails, folders, and rules

Creating and managing Teams and channels

Conducting virtual meetings and webinars

Uploading, downloading, and sharing files on OneDrive

Creating and managing SharePoint sites

Document library management and version control

Proficiency in using Microsoft Word, Excel, PowerPoint, and other Office applications

Implementing security features such as Multi-Factor Authentication (MFA)

Configuring data loss prevention (DLP) policies

Configuring and managing mobile device management (MDM) policies

Enforcing security policies on mobile devices

Integrating and managing Azure AD with Microsoft 365

Configuring and managing conditional access policies

Creating PowerApps for custom applications

Building automated workflows with Power Automate

Creating reports and dashboards with Power BI

Using the Compliance Center for eDiscovery and compliance management

Configuring mail flow rules and spam filters

Managing mailboxes and distribution lists

Writing PowerShell scripts for automation and management tasks

Using PowerShell for bulk operations in Microsoft 365

Setting up and configuring NAS devices.

Configuring RAID levels on NAS for data redundancy and performance.

Managing storage volumes and file systems on NAS.

Creating user accounts on NAS.

Configuring access control lists (ACLs) for shared folders.

Implementing backup strategies for NAS data

Configuring and scheduling regular backups.

Integrating NAS with Active Directory or LDAP for centralized user authentication.

Implementing alerting systems for critical events.

Configuring and securing remote access to NAS for users outside the local network.

Adding additional storage capacity to the NAS

Upgrading NAS firmware and software to the latest versions.

Setting up virtual private network (VPN) access to NAS.

Installing and Configuring Operating Systems

Ability to Set Up Desktop Drivers (e.g., Graphics, Network, Audio) Post-Installation

Knowledge of Partitioning and Formatting Hard Drives During Installation

Familiarity with Installing and Configuring Essential Software (e.g., Antivirus, Office Suite)

Experience Installing Peripheral Devices (e.g., Printers, Scanners, Monitors)

Ability to Configure System Settings (e.g., Time Zone, Language, Network)

BIOS/UEFI Settings and Firmware Updates

Setting Up and Configuring User Accounts and Permissions

Configuring Network Settings (e.g., IP Address, DHCP, DNS)

Setting Up Remote Access and Remote Desktop Connections

Ability to Configure Security Settings (e.g., Firewall, Antivirus, Encryption)

Ability to Perform Routine Maintenance (e.g., Disk Cleanup, Defragmentation, Software Updates)

Experience Troubleshooting Common Desktop Issues (e.g., Blue Screen of Death, Slow Performance)

Experience Performing Firmware and Driver Updates for Desktop Components

OS - Windows 7

OS - Windows 10

OS - Windows 11

Installing and setting up printers on Windows

Installing and setting up printers on Macintosh

Installing and setting up printers on Linux

Configuring printers for network printing

Configuring printer settings, such as paper size, print quality, and orientation

Performing routine maintenance tasks, such as cleaning and replacing printer components

Diagnosing and resolving common printer issues (e.g., paper jams, connectivity problems)

Troubleshooting network printing issues

Implementing security measures for networked printers

Configuring access controls and user permissions

Using and configuring additional features on MFPs (e.g., scanning, copying, faxing)

Implementing email security measures (e.g., SPF, DKIM, DMARC) to prevent spoofing and phishing

Configuring SSL/TLS for secure email communication.

Implementing spam filtering mechanisms to reduce unwanted emails.

Establishing regular backup procedures for email data.

Configuring DNS records (MX, SPF, DKIM) for proper email routing and authenticatio

Ensuring compliance with data protection regulations (e.g., GDPR, HIPAA) for email data.

Monitoring and planning for email server capacity to handle growing user loads.

Diagnosing and resolving email delivery issues.

Investigating and resolving email bounce-backs and errors.

Configure Basic Firewall Rules for Blocking and Allowing Traffic

Configuring NAT (Network Address Translation) on a Firewall

Configuring VPN (Site-to-Site and Remote Access) on a Firewall

Firewall Zone Setup (Internal, External, DMZ) and Policy Creation

Firewall Security Policies and Access Control Lists (ACLs)

Backing Up and Restoring Firewall Configurations

Firewall Firmware/Software Upgrades and Ensuring Minimal Downtime

Segmenting a Network and Configuring Firewalls to Isolate Traffic

High Availability (HA) Configurations for Redundancy

Monitoring Firewall Logs and Identifying Security Events

Configuring Network Interfaces (LAN, WAN, DMZ) during Installation

Brand - Fortigate

Brand - Sophos

Brand - Watchguard

Brand - Cisco

Select the Right Network Switch for Specific Use Cases (e.g., Managed vs. Unmanaged)

Select the Right Network Switch for Specific Use Cases (e.g., PoE vs PoE+)

Select the Right Network Switch for Specific Use Cases (e.g., Number of Ports and Interface)

Configure VLANs (Virtual Local Area Networks) on Network Switches

Understanding of Port Configuration (Speed, Duplex, Auto-Negotiation)

Configuring Link Aggregation (LAG) or Port Trunking

Configure and Manage Access Control Lists (ACLs) on Switches

Understanding Spanning Tree Protocol (STP) Configuration

Configuring Quality of Service (QoS) to Prioritize Network Traffic

Configuring Layer 3 Routing on Switches

Monitoring Network Switches for Performance and Health

Knowledge of Switch Firmware Upgrades

Troubleshoot Common Network Issues Related to Switches

How to Back Up and Restore Switch Configurations

Switch Redundancy (e.g., VRRP, HSRP) for High Availability

Performing Regular Audits on Switch Configurations

Monitor and Troubleshoot VLAN Connectivity Issues

Brand - TP-Link

Brand - Dlink

Brand - Aruba

Brand - Cisco

Optimal WAP Placement for Coverage and Performance

Perform a Site Survey to Determine Best WAP Deployment Locations

Differences Between Indoor and Outdoor Access Points

Configuring Basic SSID Settings (e.g., Network Name, Passwords, Band Selection)

Understanding of Wireless Security Protocols (e.g., WPA3, WPA2, 802.1X)

Ability to Configure Guest Networks and Isolate Them from Internal Networks

Ability to Configure Multiple SSIDs on a Single Access Point

Setting Up Wireless Mesh Networks or Roaming for Seamless Connectivity

Monitor WAPs for Performance Issues and Signal Strength

Regular Firmware Updates and Their Importance for WAP Security

Centralized Wireless Management Platforms (e.g., Cisco Meraki, Ruijie, Omada, Ubiquiti UniFi)

Resolving Network Performance Issues Caused by Channel Overlap or Congestion

Brand - TP-Link

Brand - Dlink

Brand - Ubiquiti

Brand - Aruba

Brand - Cisco

Brand - Ruijie

Brand - ASUS

Ability to install various Linux distributions (e.g., Ubuntu, CentOS, Red Hat)

Knowledge of configuring network settings during installation

Ability to configure system services (e.g., SSH, Apache, Nginx)

Experience with managing users and permissions

Knowledge of network configuration and firewall settings

Proficiency in configuring and managing package managers

Ability to perform system updates and patches

Knowledge of backup and recovery procedures

Familiarity with security best practices and hardening techniques

Proficiency with command-line tools and scripting (e.g., Bash)

Understanding of system logs and their interpretation

Understanding various edition of Windows (eg. Essential, Standard, DataCenter)

Knowledge of Installing Windows Server Roles and Features (e.g., Active Directory, DNS, DHCP)

Familiarity with Storage Options During Installation (e.g., NTFS, ReFS, Storage Spaces)

Experience with Configuring Server Hardware, BIOS, and RAID Before Installation

Ability to Configure Active Directory Domain Services (AD DS) and Manage Domain Controllers

Group Policy Configuration and Management

Configuring and Managing Windows Server File Sharing and Permissions

DHCP and DNS Configuration for Windows Server

Configuring Windows Server Backup and Restore

Install and configure Virtualization via Hyper-V on Windows Server

Set Up Remote Desktop Services (RDS) for Windows Server

Configuring Windows Server Update Services (WSUS)

Configuring Network Load Balancing (NLB) on Windows Server

Windows Server Monitoring Tools (e.g., Event Viewer, Performance Monitor)

Managing Active Directory Health and Replication

Server Performance Optimization

Restoring Windows Servers from Backup After a Failure?

Migrating Windows Servers or Upgrading to Newer Versions?

OS - Windows Server 2012

OS - Windows Server 2016

OS - Windows Server 2019

OS - Windows Server 2022